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Insight Multistate Agro Cooperative Society Limited
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*This website is for our members only and not for the public.

Grievance Redressal Policy

1. Objective

The Grievance Redressal Policy of Insight Multistate Agro Cooperative Society Limited aims to provide a structured system for stakeholders to voice their concerns and ensure that these grievances are resolved promptly and fairly. This policy reflects the organization's commitment to transparency, accountability, and a high standard of service for all members, employees, investors, and other stakeholders.

2. Scope

This policy applies to all stakeholders, including:

  • Registered members
  • Employees
  • Customers
  • Vendors and partners

3. Definitions

  • Grievance: Any expression of dissatisfaction, either written or oral, concerning the society’s services, products, or interactions.
  • Complainant: Any individual or group who raises a grievance.

4. Grievance Redressal Framework

Grievances can be raised through multiple channels, as outlined below:

4.1 Channels for Reporting Grievances

Mode Contact Details
In-Person Nearest branch or society office
Email info@insightagri.com
Telephone +91-79091-00076
Postal Grievance Redressal Cell, Ground Floor, Invest Complex, Urakam, Thrissur-680562
Online Grievance form on the official website

4.2 Levels of Escalation

Level Contact Person Contact Details
1 Branch Manager Immediate resolution at the branch level
2 Nodal Officer Email: mail@insightagri.com
3 Chief Compliance Officer Email: ajay@insightagri.com

4.3 Grievance Resolution Timeline

Activity Timeline
Acknowledgment Within 3 working days
Initial Screening Within 5 working days
Investigation and Resolution Within 15 working days
Final Closure Within 30 working days

5. Roles and Responsibilities

Role Responsibility
Branch Manager First point of contact for grievances at the branch level
Nodal Officer Primary escalation point for unresolved grievances
Chief Compliance Officer Ensures fairness and consistency in grievance resolution
Grievance Redressal Committee Monitors trends and ensures policy effectiveness

6. Reporting and Monitoring

A grievance register will be maintained to track the status of complaints.

Monthly reports will be reviewed by the Grievance Redressal Committee.

Records of grievances will be retained for a minimum of five years.

7. Stakeholder Education

To ensure effective implementation, all stakeholders will be:

  • Provided with information on how to file a grievance.
  • Educated about the escalation process and timelines.
  • Trained in resolving grievances (for employees).

8. Review of Policy

This policy will be reviewed annually to incorporate feedback and address any changes in regulatory requirements or organizational objectives.

9. Accessibility

The Grievance Redressal Policy is available on the society’s website and at all branch offices. Copies can be obtained upon request at no charge.

10. Approval

This policy is approved by the Board of Directors of Insight Multistate Agro Cooperative Society Limited.